Privacy Policy
GoKong Casino privacy policy outlining how we collect, use, and protect your personal information in compliance with Canadian privacy laws.
Welcome to GoKong Casino, your premier destination for online gaming in Canada.
Information Collection & Use
GoKong Casino is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your personal data in accordance with Canadian privacy laws and international best practices.
Information We Collect
Account Registration Information
- Full name and date of birth
- Email address and phone number
- Residential address and postal code
- Username and encrypted password
Identity Verification Documents
- Government-issued photo identification
- Proof of address documents
- Payment method verification
- Age verification documentation
Financial Information
- Payment method details (encrypted)
- Transaction history and amounts
- Deposit and withdrawal records
- Banking information for withdrawals
Gaming Activity Data
- Game play history and preferences
- Betting patterns and amounts
- Bonus usage and wagering progress
- Session duration and frequency
How We Use Your Information
Account Management We use your personal information to create and maintain your gaming account, process transactions, and provide customer support services.
Legal Compliance Your information helps us comply with anti-money laundering regulations, age verification requirements, and gaming license obligations.
Service Improvement We analyze gaming data to improve our services, develop new features, and personalize your gaming experience.
Communication We use your contact information to send important account updates, promotional offers, and responsible gaming communications.
Data Protection & Security
Security Measures
Encryption Technology All personal and financial data is protected using 256-bit SSL encryption during transmission and AES-256 encryption for data storage.
Access Controls Strict access controls ensure only authorized personnel can access your personal information on a need-to-know basis.
Regular Security Audits We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
Secure Data Centers Your information is stored in secure, climate-controlled data centers with 24/7 monitoring and multiple backup systems.
Data Retention
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 7 years after account closure | Legal compliance |
| Transaction Records | 7 years | Financial regulations |
| Gaming History | 5 years | Dispute resolution |
| Communication Logs | 3 years | Customer service |
| Marketing Preferences | Until withdrawal of consent | Marketing communications |
Sharing Your Information
When We Share Information
Legal Requirements We may share your information when required by law, court order, or regulatory authority.
Service Providers Trusted third-party service providers may access your information to provide essential services like payment processing and customer support.
Business Transfers In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
When We Don’t Share Information
- We never sell your personal information to third parties
- We don’t share your information for marketing purposes without consent
- We don’t provide your data to unauthorized parties
- We don’t use your information for purposes other than stated in this policy
Your Privacy Rights
Access Rights
Information Access You have the right to request access to all personal information we hold about you.
Data Portability You can request your personal data in a structured, machine-readable format.
Correction Rights You can request corrections to any inaccurate or incomplete personal information.
Control Rights
Marketing Communications You can opt out of marketing communications at any time through your account settings or by contacting customer support.
Data Deletion You can request deletion of your personal information, subject to legal retention requirements.
Processing Restrictions You can request restrictions on how we process your personal information in certain circumstances.
Cookies & Tracking
Cookie Usage
Essential Cookies Required for basic website functionality, account access, and security features.
Performance Cookies Help us understand how visitors use our website to improve performance and user experience.
Functional Cookies Remember your preferences and settings to provide a personalized experience.
Marketing Cookies Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
Cookie Management
You can control cookie settings through your browser preferences:
- Accept All - Enable all cookie types for full functionality
- Essential Only - Only allow necessary cookies for basic operation
- Custom Settings - Choose specific cookie categories to allow
Third-Party Services
Payment Processors
We work with reputable payment processors who maintain their own privacy policies and security standards:
- Interac - Canadian electronic funds transfer
- Visa/Mastercard - Credit card processing
- Cryptocurrency Processors - Digital currency transactions
Software Providers
Our gaming content is provided by licensed software companies with their own privacy practices:
- NetEnt - Slot games and live casino
- Evolution Gaming - Live dealer games
- Microgaming - Progressive jackpots and slots
International Data Transfers
Data Processing Locations
Your personal information may be processed in countries outside Canada where our service providers operate. We ensure adequate protection through:
Adequacy Decisions Transfers to countries with adequate privacy protection as recognized by Canadian authorities.
Standard Contractual Clauses Legal agreements ensuring your data receives equivalent protection abroad.
Certification Programs Service providers certified under recognized international privacy frameworks.
Children’s Privacy
Age Restrictions
GoKong Casino strictly prohibits use by individuals under 19 years of age (18 in Alberta and Quebec). We:
- Verify age during registration
- Immediately close accounts of underage users
- Delete personal information of underage individuals
- Report underage gambling attempts to relevant authorities
Privacy Policy Updates
Notification of Changes
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Email notifications to your registered email address
- Website notices prominently displayed on our homepage
- Account messages in your player dashboard
Effective Date
This privacy policy is effective as of January 1, 2025. Previous versions are archived and available upon request.
Contact Information
Privacy Officer
For privacy-related questions or concerns, contact our Privacy Officer:
Email: [email protected] Phone: 1-800-GOKONG (1-800-465-6644) Mail: GoKong Casino Privacy Officer Gaming License: Anjouan Gaming Authority License Number: 8048/JAZ2022-073
Complaint Resolution
If you’re not satisfied with our response to your privacy concern, you may contact:
- Privacy Commissioner of Canada - 1-800-282-1376
- Provincial Privacy Commissioner - Contact information varies by province
- Anjouan Gaming Authority - Our licensing jurisdiction
Responsible Gaming Privacy
Sensitive Information
We handle responsible gaming information with extra care:
- Self-exclusion requests are processed immediately and confidentially
- Problem gambling indicators are used only for player protection
- Support communications are kept strictly confidential
- Third-party referrals require explicit consent
Your privacy is fundamental to our relationship. We’re committed to maintaining the highest standards of data protection while providing you with an exceptional gaming experience at GoKong Casino.